IT is our business. So you can mind your own.

When your network quits working, so does your staff. With NetSmart Plus, you’re one click away from a responsive Help Desk and we’re always here to help you swiftly resolve your IT issues.

Need a good reason to shift to Managed IT? Here are six.

1. Uptime is essential and the Internet is infrastructure.

You’re a modern, forward-thinking company. You don’t have fax machines, postage meters, or wood paneling. You have a proven record of effectively adopting and deploying technology to create a business advantage. If your key business functions rely on technology, you need to rely 24/7 Remote Monitoring from NetSmart Plus.

2. The threat level is climbing — rapidly.

While the Internet is awesome, it’s also filled with threats like bots, hackers, and malware. Your current IT team simply doesn’t have the same level of experience of monitoring and mitigating these risks that Network Security from NetSmart Plus provides. When you rely on our toolset and team, you can relax and go about your business.

3. You want to plan and budget for your technology costs.

The Internet is as essential to your business as electricity. And like your electric bill, being able to plan for and manage your expenditures for hardware, software, and cloud-based services is equally important. With a Technology Assessment from NetSmart Plus, you will get scheduled reviews tailored to fit your company’s needs so you can improve the timing and effectiveness of your technology spend.

 

4. You need your IT to scale with your company.

Your business isn’t sitting still. Your department, division, and company have goals to reach. And as your business grows, so do your IT requirements. With IT Consulting from NetSmart Plus, you can scale the services and support you need, effortlessly.

 

5. You want to offload compliance and liability.

Because so much vital information resides on your network, you have a responsibility to protect it. And if you do business abroad, the General Data Protection Regulation (GDPR) has made stakes higher still. When you offload the management of Data Protection to NetSmart Plus, you can also offload much of the duty and burden of compliance.

6. You know that improving your technology can improve your business.

There’s a big difference between a cost and an investment. If you understand that and see that your technology spend is an asset, not a liability, you’re probably a great candidate for IT Managed Services. At the end of the day, you rely on technology to improve the productivity and profitability of your operations. That’s where IT managed services from NetSmart Plus can deliver not just uptime, but value.

 

What can NetSmart Plus do for your business?
Almost anything.

IT Strategy

  • Scheduled review of system performance and utilization
  • Scheduled review of IT strategy roadmap
  • Annual strategic and budgetary review for IT needs

End-User Support

  • 24/7 help desk support for base endpoint and application functionality
  • Line-of-business application ticket management support
  • VPN and remote access configuration and support

Servers

  • Monitoring drive utilization, performance and process monitoring, log files, unauthorized logons, and bandwidth utilization
  • Anti-virus outbreak alerts and definition update management
  • Patch management: weekly as patches are released
  • Firmware and driver updates: quarterly
  • Remediation of hardware and software issues

System Administration

  • Backup monitoring and management
  • Email account management
  • Group policy and active directory management
  • Domain name management
  • Software licensing management
  • SPAM filtering management

Mobile Devices

  • Monitoring utilization, performance and process monitoring, log files, unauthorized logons, and bandwidth utilization for laptops
  • Web protection content monitoring and filtering for laptops
  • Bring Your Own Device (BYOD) application and device control
  • Anti-virus outbreak alerts and definition update management for laptops
  • Patch management: weekly as patches are released for laptops
  • Firmware and driver updates for laptops: quarterly
  • Mobile OS updates to manage and update mobile devices
  • Remediation of hardware and software issues

Desktop

  • Monitoring drive utilization, performance and process monitoring, log files, unauthorized logons, and bandwidth utilization
  • Web protection, content monitoring, and filtering
  • Anti-virus outbreak alerts and definition update management
  • Patch management: weekly as patches are released
  • Firmware and driver updates: quarterly
  • Remediation of hardware and software issues

Infrastructure

  • Network ethernet switch vLAN management and maintenance
  • Wireless network management and maintenance
  • Cable management and documentation
  • Firewall management and maintenance
  • Network topology and configuration documentation
  • Uninterruptible Power Supply (UPS) monitoring and management
  • Internet connectivity monitoring and management

Vendor Relations

  • Data and voice carrier liaison
  • Printing and imaging support liaison
  • Security: physical security support liaison
  • Line-of-business vendor support liaison
  • Application license and support renewals
  • Technology asset management

Is your organization ready to outsource IT?

Honestly, not every business is. If your organization is considering managed IT services, there are several factors that you need to evaluate before making a decision with so much impact. The best place to begin is with a conversation. No hype, no sales pitch, just a candid discussion about the role that technology plays in your organization’s processes, priorities, and goals.