The Latest on Applied Imaging’s Response to the Coronavirus

As the coronavirus (COVID-19) continues to spread in the U.S., we want to take a moment to let you know how Applied Imaging is planning and responding to the virus. We are assessing the situation daily, remaining vigilant, and following all recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

Our top concern is the health and well-being of our employees, our clients’ employees and the communities in which we serve. Given that we are visiting your offices and interacting with your employees, we will continue to communicate all recommendations from the CDC and WHO to our employees to ensure they are equipped to protect themselves, their families and you, our clients.

Employees have been instructed and encouraged to stay home if they are ill to stop the spread of any illnesses during this time.  When visiting your location, our technicians will clean the machine prior to working on it and will clean it prior to their departure for the health and safety of your employees. Applied Imaging has stopped all non-essential business related travel outside of an employee’s home state through April 30 to better protect our employees and our clients.

For ECM, NetSmart Plus, and software solutions clients, all support tickets, projects, and client communication will be handled remotely whenever possible.  If the situation cannot be handled remotely, we will review the situation on a case-by-case basis to ensure the safety of our clients and our team members.

Our focus will continue to be meeting our clients’ needs, while keeping our employees, their families and our communities safe.  You will continue to receive the Fast, Friendly, and Amazing Service that you are used to from Applied Imaging during this time.

Applied Imaging Coronavirus FAQ

How Should I Clean My Copiers, Printers, and Scanners?

What can I do to minimize the amount my employees have to touch the touchscreens on my Ricoh device?

What can I do to minimize the amount my employees have to touch the touchscreens on my Canon device?

What is the protocol for Applied Imaging technicians entering my building for a service call?

What is the protocol for Applied Imaging drivers delivering new equipment?

Is there a way to have help with my printer without someone coming into my office?

How can I secure my remote workers in a time of emergency?

What can I do to keep my email more secure from Coronavirus scams?

To stay up to date with Applied Imaging’s protocol for COVID-19, please follow www.appliedimaging.com/covid19 or our Facebook and LinkedIn pages.

If you have additional questions that are not outlined on this page, please contact [email protected] 

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