Customer Requests Last Month

Providing Fast, Friendly, and Amazing Service is our mission. Our Customer Loyalty Center (CLC) is the nerve center of Applied Imaging. The CLC answers, on AVERAGE, 10,591 LIVE calls per month! If you are tired of calling your current provider and sitting on hold, being stuck in a phone tree, having to press 1 for service/2 for supplies, we have the WHITE GLOVE SERVICE you are looking for! If we sound like an office technology company you’d like to partner with, it’s probably time to get in touch with Applied Imaging. You’ll be glad you did. But don’t take our word for it. See what our customers  have to say! 

“They are all about customer service and we are too. We pride ourselves as having three times the level of service that’s ordinarily provided in sports. Applied Imaging has that same thought process, and really gives us a wonderful level of service. They are a great partner in every way, shape, or form. I’d recommend Applied Imaging for anyone in need of any kind of office technology.”
Andy Appleby, Founder and CEO, United Shore Professional Baseball League


Average Response Time

Providing Fast, Friendly, and Amazing service to our customers is our number one priority. We know how painful it is when your business is disrupted so we want to make sure we can address any challenges with lightning fast speed for yours. We pride our selves on our response time and attribute it to the growing number of technicians we have, our dedication to customer service with our Customer Loyalty Center, and our passion for exceeding expectations.

If we sound like an office technology company you’d like to partner with, it’s probably time to get in touch with Applied Imaging. You’ll be glad you did. But don’t take our word for it. See what our customers have to say!

“I recommend them over and over to many people. I tell them the machines I have, they don’t go down. When they rarely do, there’s no problem with parts and service. They’re here and I’m up and running.”
-Brad Morey, Production Manager, Genova Products, Inc.


Service Team Members

You’ve probably seen our Applied Imaging vehicles driving around town, zipping to their next destination. That’s not just a branding technique for us – those are some of our service team members. We are constantly striving to give the best average response time, satisfy the most customer requests, and give you less downtime and headaches. We are constantly adding to our team and will always provide Fast, Friendly and Amazing Service to all of our customers. Our Customer Loyalty Center dispatches our technicians and uses a LARGE SCREEN map to find out where each technician is in their route, how long they have been there, and how close they are to the next call so they can accurately and efficiently dispatch the technician that is closest to your call.

If we sound like an office technology company you’d like to partner with, it’s probably time to get in touch with Applied Imaging. You’ll be glad you did. But don’t take our word for it. See what our customers have to say!

“Applied’s service team is amazing, that’s a distinguishing factor for them. And it allows me to avoid any stories or excuses that no one wants to hear. The flexibility, the partnership, the can-do attitude. It’s all about being a partner with us.”
-David Hamilton, Operations Manager, ArborOakland Group


90% Customers Would Recommend Us

Many companies state they have the “Best Service in the Industry” but few have a way to measure how happy their customers are. Here at Applied Imaging, we have a system that allows us to capture feedback after every service call. We use the “Net Promoter Score”.

The Net Promoter Score (NPS) is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable business growth within your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

The metrics are based on a scale and the question of, “How likely are you to recommend a colleague or friend to Applied Imaging?”

Did you know? The average North American company has a Net Promoter Score of 30? Some of the well-loved companies reach scores into the 70’s and 80’s.

Applied Imaging has an average Net Promoter Score of 90%. That means – 9 out of 10 customers are likely to recommend Applied Imaging.

* Ranking among US and Canada copier dealers using the NPS® system provided by CEO Juice.
** Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld

If we sound like an office technology company you’d like to partner with, it’s probably time to get in touch with Applied Imaging. You’ll be glad you did. But don’t take our word for it. See what our customers have to say!

“It saves our I.T. team a massive amount of time. Without quadrupling our I.T. staff, we couldn’t provide the service we get from Applied Imaging because of our locations all over the state. So knowing that Applied Imaging has those locations and can be on-site to fix a printer, to deliver consumables and take care of things in a proactive way that we simply couldn’t replicate, is a big bonus for us.”
– Zachary Gleason, Vice President/Operations, Lighthouse Insurance