vCIO/Technical Account Manager

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Full Time
Grand Rapids
Posted 2 weeks ago

NetSmart Plus, a division of Applied Imaging, is seeking a vCIO/Technical Account Manager to join our Managed Network Service team. The primary focus of this position will be to provide excellent customer service and technical advice for our NetSmart Plus clients. This will be achieved through the following:

  • Compiling recent client activity and creating business technology roadmaps.
  • Reviewing the technology roadmap with the client, listening to the clients’ needs, and providing technology advice.
  • Increasing sales from existing customer base and move accounts into compliance.
  • Facilitating meetings and strategic planning sessions with clients.
  • Continually advising clients on technology trends and opportunities within their environments.
  • Communicating in an upbeat, positive, and professional manner.
  • Meeting weekly with the manager to provide client feedback.
  • Providing guidance and support to Project Team and Technology Specialists.
  • Keeping up to date on software and hardware trends.
  • Successfully managing time with little management oversight.

Requirements Include:

  • Ability to conceptualize and communicate technology’s impact on business outcomes.
  • Ability to present in a small group setting to business owners and professionals.
  • Ability to master the feature set of a defined product line.
  • Ability to interpret network topologies.
  • Ability to manage and meet multiple project deadlines.
  • Ability to follow and write procedural instructions.
  • Excellent communication skills required.
  • Excellent customer service skills are essential.
  • Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
  • Travel within the state of Michigan may be required.
  • Ability to quickly learn, understand, and manage new systems related to information technology
  • High degree of flexibility and problem solving.

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

Job Features

Job CategoryInformation Technology Jobs

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Ann Embree

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