IT Security Technician

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Full Time
Grand Rapids
Posted 1 month ago

NetSmart Plus, a division of Applied Imaging, is seeking an IT Security Technician to join our Managed Network Service team. The IT Security Technician Role will have broad technology expertise. This role encompasses the following domains:

  • Vulnerability Management
  • Incident Response and Forensics
  • Security Monitoring
  • Services security: including email, web and internal networking, malware detection and remediation
  • Firewall and Intrusion Prevention Support

The IT Security Technician will provide a high level of security governance over projects and troubleshooting activities with managing our clients. Working under minimal supervision, this role will be responsible for the hands-on configuration and support of all security systems and technical security controls across NetSmart Plus and its managed IT clients. This role researches, recommends and implements changes to enhance systems security and monitoring capabilities. This role identifies and investigates anomalies and produces status reports and metrics reflecting the current state of security across the NetSmart Plus portfolio.

This will be achieved through the following:

  • Assist in escalation of issues and mentor less-experienced team members
  • Manage technology solutions including LAN/WAN, servers, storage, virtualization, switches, routers, firewalls, and cloud integrations from a security perspective
  • Develop system documentation using strong technical writing and technical drawing skills
  • Design and Implement NetSmart Plus Incident Response Plans
  • Leads information security incident response teams when incidents occur
  • Stay up to date with current and future technologies and security concerns
  • Provide after-hours support in the event of a security incident
  • Utilize ConnectWise as a primary ticketing, scheduling, expense, documentation, and project management tool
  • Develop metrics and various controls to monitor and report on the security program’s progress and health status
  • Provide oversight for vulnerability management, patch management, endpoint security and cloud environment management
  • Responsible for the security event management process including monitoring, logging, alerting, auditing and reporting on threats, vulnerabilities and breaches
  • Coordinates exercises and tabletops to validate performance of information security incident response plans and process
  • Conducts training and awareness activities that promote the security incident response process
  • Conducts reviews of security related device configurations (i.e. Firewall Rulesets, Router/Switch configurations, etc.) to identify unsecure or out of compliance configurations
  • Provides subject-matter expertise and support to project teams as needed
  • Participates in escalated security operations support
  • Travels occasionally to participate in special assignments, training, and/or travel between office locations.

This position will be responsible for having expertise knowledge of, and ability to configure, the following:

  • Windows Server 2008 – 2019
  • TCP/IP networking
  • DNS and DHCP
  • Network Activity Monitoring
  • Virtualization concepts, especially Hyper V and VMWare
  • Backup and Disaster Recovery Solutions
  • Patch Management
  • Remote Monitoring and Management Solutions
  • Two factor authentication and SSO
  • Cloud Solutions (M365 and GSuite)
  • Active Directory administration
  • On-premise Exchange
  • Web content filtering
  • Anti-virus tools
  • Wired and wireless network connectivity
  • Mobile device Management

To be considered for this position, the candidate should have:

  • Minimum of one industry certification:
    • Security+ Certification
    • CISSP (Preferred)
  • Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.
  • 5+ years’ experience working in a technical security role

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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Heidi Killingham

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