IT Deployment Technician

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Full Time
Grand Rapids
Posted 1 month ago

NetSmart Plus, a division of Applied Imaging, is seeking an IT Deployment Technician to join our Managed Network Service team.

The purpose of this position will be to provide excellent customer service for our NetSmart Plus clients. This will be achieved through the following:

  • Deliver and install inventory
  • Receive build requests from Operations and Projects teams
  • Build Workstations and Servers in accordance with SOP for clients prior to delivery
  • Configure Meraki Network Infrastructure in accordance with SOP for clients prior to delivery
  • Following predefined scopes of work and Standard Operating Procedures (SOPs).
  • Configuring hardware and software during deployment.
  • Installing and supporting network systems, including workstations, servers, and infrastructure devices at the client’s location.
  • Providing troubleshooting techniques during deployments.
  • Researching and implementing solutions in accordance with our Ideal Ticket Procedure.
  • Updating client documentation in document retention system.
  • Following up with clients when appropriate.
  • Communicating in an upbeat, positive, and professional manner.
  • Keeping up to date on new software and hardware.
  • Willingness to work flexible hours as project demands may require evening and weekend work.
  • Successfully managing time with management oversight.

This position will be responsible for having a basic knowledge of, and ability to configure and troubleshoot, the following:

  • Current workstation operating systems for PC and Mac platforms (i.e. Windows, Mac OS, Linux)
  • Microsoft Office (including Office 365)
  • Active Directory administration
  • Anti-virus tools
  • DNS and DHCP
  • Wired and wireless network connectivity
  • Server administration
  • Network storage devices
  • Phones
  • Mobile device

The activities this position will need to perform daily include:

  • Installing and supporting network systems, including workstations, servers and infrastructure devices at the client’s location.
  • Troubleshooting and resolving/routing technical issues.
  • Updating client documentation in document retention system.
  • Recommending procedure modifications or improvements.
  • Participating in execution of client’s Business Technology Roadmap.

To be considered for this position, the candidate should have:

  • One of the following industry certifications is a positive:
  • A+ Certification
  • NET+ Certification
  • Microsoft Certified Professional (MCP)
  • Other IT related certification
  • Minimum 2-year college degree in Networking, Computer Science, Information Systems or a related technical field.

Our full benefits program includes medical, dental, life, short-term disability, 401(k), paid vacation, paid holidays, and opportunity for advancement.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

Job Features

Job CategoryInformation Technology Jobs

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Heidi Killingham

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