DCA Specialist

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Full Time
Grand Rapids
Posted 2 weeks ago

Applied Imaging is looking for a self-motivated, highly energetic, and detail-oriented candidate to fill a full-time opportunity in the Supplies department.  Candidates must possess excellent organizational and communication skills and demonstrate a “yes we can” attitude.

The responsibilities for this position include:

  • Sending DCA software install links and auditing accounts for program eligibility
  • Troubleshooting to find resolution when accounts/ equipment stops reporting
  • Conducting remote sessions with customers for trouble shooting or installation
  • Monitoring and fulfilling auto toner alerts with focus on high volume accounts
  • Send first stopped reporting notices and work to get accounts reporting again
  • Manage data in FM Audit and e-automate such as bulk uploads, IP addresses, serial numbers, ID numbers, supply items and yields, location remarks, shipping contacts, and more.
  • Compare data in e-auto and FMAudit and use it to block/ unblock devices
  • Create reports to support operations and sales teams
  • Manage, resolve, close requests in our ticketing system

This position will be located at the Distribution Center in Grand Rapids.

Applied imaging offers a full benefit program that includes medical, dental, vision, life, short-term disability, 401(k), paid vacation, and paid holidays.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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Ann Embree

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