Accounts Receivable – Collections

Full Time
Grand Rapids
Posted 2 months ago

Applied Imaging is seeking a self-motivated, highly organized individual to fill a full-time opportunity in our Accounting Department. This position requires a detail oriented, self-starter who can communicate effectively with personnel at all levels. A positive and professional attitude, paired with the ability to multi-task are key skills needed for this role. Basic accounting skills and prior accounting experience is preferred, but not required.

•Contact all customers through telephone, letters, or personal contact regarding collection of delinquent accounts and reason for delinquency.
•Maintain regular contact with customer to ensure the remedy of delinquencies.
•Maintain accurate files and documentation, including accurately commentating system for status follow up.
•Pull customer files to assist in the collection of delinquent accounts.
•Identify issues attributing to account delinquency and discuss them with management.
•Follow up with customers with returned payment types
•Prepare and present reports on collection activities and progress.
•Prepare and mail final notice letters. Tracking the mail and certified intent letters once received by the post office.
•Notify and work with outside collections company when all collection attempts have failed.
•Knowledge of all payment types available to our customers, including but not limited to ACH payments, check, credit cards, online bill pay, and autopayments.
•Post customer payments by recording cash, checks, and credit card transactions
•Provide credit references when requested.
•Approve, reject, or coordinate the approval for potential customers
•Interact with other departments to enhance timelines and processes Meet established standards and guidelines with regard to compliance, job knowledge, quality, attendance, efficiency, initiative, teamwork, customer service, and overall performance.
•Other duties as assigned.

•High school diploma or equivalent with sound math skills.
•Previous collections experience preferred, but not required.
•Strong customer service skills.
•Proficient computer skills (i.e., Microsoft Word, Excel, Outlook)
•Professional demeanor and interaction with all customers (internal and external).
•Effective interpersonal, communication (written and verbal), negotiation and problem-solving skills.
•Ability to work effectively in a team-oriented environment as well as independently.
•Ability to pay attention to detail while handling a high volume of work with multiple interruptions.
•Effective project management skills and the ability to proactively problem solve.
•Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

If you are interested in this exciting opportunity, please submit your resume below and fill out an application by clicking here.

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