Frequently Asked Questions

 

Who do I call for service|supplies|sales?

Contact the Customer Loyalty Center at (800) 521-0983 between the hours of 8 a.m. and 5 p.m. Monday through Friday.


Who do I call with any questions?

Contact the Customer Loyalty Center at (800) 521-0983 between the hours of 8 a.m. and 5 p.m. Monday through Friday.


Where do I submit service|supply payments?

Ricoh will continue to bill for service & supplies through May 5. After May 5 Applied Imaging will begin billing your maintenance. If you currently receive your maintenance charges on a lease invoice, that will not change. If currently receive your maintenance charges from Ricoh, you will receive an invoice from Applied Imaging.


Where do I submit lease payments?

The remit to address for your lease payments has not changed! If you work with a leasing company pay the leasing company directly. During this transition, you will want to may your invoices to whomever is sending them to you.


What is Applied Imaging’s ‘Remit to’ address?

Applied Imaging
7718 solution Center
Chicago IL 60677-7007


If Applied Imaging is a Michigan based company, why is the ‘Remit to’ address in Chicago?

We ARE a Michigan based company! Our partner bank’s lockbox is located in Chicago


Who do I contact with any questions regarding my invoices?

Contact the Customer Loyalty Center at (800) 521-0983 between the hours of 8 a.m. and 5 p.m. Monday through Friday.