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robotic process automation, multiple devices and users

Mari Martin, ECM Event Manager & Scanner Specialist

What is Robotic Process Automation and Why Do I Need It?  

As organizations continue to evolve, so do their business challenges. Tasks that seemed necessary are now, often times, considered mundane and repetitive. But what if there were an easier way to automate those tasks? Technology is continuing to make strides and improve the way tasks are being handled. Robotic Process Automation (RPA) can keep your operations running smoothly and re-route your time back to what’s most important – your customers.

What is Robotic Process Automation?

Robotic Process Automation (RPA) is a user friendly software that automates digital tasks. With RPA, software users can create “robots” or “bots” that can learn, mimic, and execute rules-based business processes.

Let’s face it, those tedious, time-consuming tasks that nobody likes to do are ideally suited for RPA to handle. Robotic Process Automation software bots can interact with any application or system the same way people do—except that RPA bots can operate around the clock, nonstop, much faster and with 100% reliability and precision. 

Examples of Where to Use RPA

Commercial: Inventory management, shipment tracking, returns processing or work order management tasks

Financial Services: Reducing security and compliance risks by helping with customer onboarding, loan processing, account closure and reporting

Government: Managing contracts, performing lookups using web-based tools or verifying credential and documentation

Healthcare: Processing sensitive data without human involvement for patient billing or appointment and procedure scheduling

Higher Ed: Supporting financial aid verification, admission file review or transfer credit evaluation and reporting

Insurance: Decreasing the need to multitask or prioritize activities within underwriting and claims processing

Benefits of RPA

  • Route your staff to more value-driven tasks
  • Heighten employee efficiency and morale
  • Eliminate human error
  • Integrates with legacy systems
  • Reduces costs
  • 24/7/365 Digital Workforce

Potential RPA Opportunities In Your Organization

We recommend that you seek end-user input about the processes your staff are responsible for inside your organization.  Ask the employees what is challenging about their processes. What are their least favorite tasks? The responses you receive will help you identify tasks to automate