Identify and hire the ideal candidates before your competitors do

Let’s consider the “new” typical hiring scenario. A manager wants to create a new position. They fill out an Electronic Form in a document management system to outline job and candidate requirements, expected salary and justification of the position. That form is automatically routed using workflow through an approval process and perhaps even digitally signed […]

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Enterprise Content Management: A stepping stone to sustainability

There are few places you can go today without being reminded about “going green.” From a corporate perspective, we hear about companies taking on “green” initiatives that involve the physical location, such as solar panels or other plans to reduce greenhouse gas emissions. These are certainly leading organizations toward “sustainability,” but what about the internal […]

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Document management workshop notes

Our lean office (document management) workshop last week helped reinforce a few ideas. Here were a few of my notes…

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Is your accounts payable process like this?

Over the past several years in looking at document management and business process one thing has remained true. Back office document management projects are repeatable. What I mean is that across all organizations money comes in and money goes out. The traditional AP process goes something like this…

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Contract management and the ECM business impact

Has your company spent a lot of time and energy negotiating terms to agreement s and contracts, but failed to inform the people who are affected by these negotiations or those who are responsible to meet those obligations?

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Capture, process, & route documents

Today on the NSI website I read “The average organization makes 19 copies of each document, spends $20 in labor to file each document, and loses one out of every 20 documents. There is no doubt that manual document driven business processes are expensive, inefficient and time-consuming.”

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Why document management fails

We have written many times about why you should look at document management and lean office in the workplace.  Today I decided to write about why it doesn’t work and why in some cases the project totally fails.

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Enterprise content management: What is it?

ECM is the umbrella term for a range of technologies to store and maintain corporate knowledge, including document management and imaging, workflow, enterprise report management, e-mail management and more. A properly executed ECM solution helps control the cost of doing business by reducing cycle times, lowering cost-per-unit, improving customer service and accomplishing more work with […]

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Business process improvement workshop

We have two more dates set up for our Broken Process workshop. In Kalamazoo on March 22nd we can help you start the Lean Office conversation. In Grand Rapids the workshop is set for April 26th. Look forward to seeing you at the workshop.

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It’s a new year: Let’s get lean

What is your New Years Resolution? If you said, “Improving Business Process and Increasing Profitability”, you came to the right place. Let’s start with a few areas where we see waste in the office.

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There are currently no future events listed. Please check back at a later time.


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