Samaritas was founded in 1934 to “walk with people in need, offering hope and compassion while upholding their dignity, advocating for equality and justice, and seeking creative solutions.” Samaritas has been meeting people’s needs since the early 1900s when a Lutheran “city missionary” arrived in Detroit to provide services to the poor. From the very beginning, Samaritas has reached out to individuals regardless of their religion, race, sexual orientation or ethnicity. The organization was incorporated in 1934 and now spans Michigan’s Lower Peninsula with more than 70 program sites serving over 20,000 people every year in 40 cities.


With over 2,000 employees in 40 Michigan locations, Samaritas needed consistency in product and service while working with a company that understands the non-profit community. Along with consistency, Samaritas was looking to streamline costs and pour those savings back into their programs that serve the communities.


A member of Samaritas’ Board of Directors had a relationship with Applied Imaging and was not only thrilled with their service, but had heard more wonderful things about their community involvement. After being introduced to Applied Imaging’s leadership team, including its president, John Lowery, Samaritas chose Applied Imaging and their innovative managed print services offering; PrintSmart. Along with a scheduled roll-out to replace existing printers and multifunction products (MFPs), Applied Imaging implemented PaperCut, a software reporting solution complementing PrintSmart.


  • A partner with a culture that understands Samaritas’ goals on both the business and community engagement side
  • A partnership that helps move the Samaritas mission forward
  • More efficiency and more productivity in every way from equipment to software
  • Simplified billing and reporting
  • Ability to service all 40 Michigan locations


“The culture at Applied Imaging is tremendous. Everybody is welcoming across the organization; from the delivery folks to the top C Suite. They understand your needs and your organization and they make it their responsibility to know as much as they can about you. And it just makes you feel special.”

-Kelli Dobner, Chief Advancement Officer, Samaritas


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