Overview

The Michigan Head & Neck Institute was founded in 1985 to help people suffering from TMJ problems and provide specific treatment. Today, the institute also treats the growing number of people who suffer from sleep apnea. Along with restoring their patients’ quality of life, Michigan Head & Neck Institute is focused on community support.  This Institute’s community involvement ranges from helping schools to senior citizens.

Challenge

The administrative staff at Michigan Head & Neck Institute handles many documents and important records.  Because they do a lot of business with attorneys and insurance companies, there are many files the require fax, scan, print and distribution. The accounting team at Michigan Head and Neck Institute is cost efficient in every aspect of their business.  They were searching for an office technology supplier that would lower costs, but not quality.

Solution

Applied Imaging took over the account from Ricoh Direct when the manufacturer decided to no longer service small to medium size businesses in Michigan. The sales representative from Applied Imaging met with Michigan Head & Neck Institute to review their current solutions.  After taking the time to understand the Institute’s needs, the rep suggested they upgrade to a new, more feature-rich multifunction product (MFP).  Leasing this device would save Michigan Head and Neck money while also upgrading the capabilities of their current equipment. In addition, the level of after-sale service has greatly improved.

Benefits

  • Monthly savings and lower overhead
  • New MFP with additional features allowing for more scanning and less faxing
  • More responsive service resulting in more uptime and more productivity
  • Seamless transition from former vendor
  • Peace of mind due to any issues being resolved immediately

Quote

“I didn’t want to spend any more money, but he sat down and took the time to find what was the best fit for our company. The transition was seamless, and it’s been great. We are saving money and the customer service has been great. We’ve been very, very happy.”

Rachel Fremont, Accounts Payable/Accounts Receivable, Michigan Head & Neck Institute

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