Overview

Since 1946, Catholic Charities West Michigan has been providing services to the most vulnerable populations in West Michigan. They are a community-based agency providing programs and offering a variety of services ranging from prevention and education to crisis intervention. All their programs are designed to help families of all faiths, with an emphasis on service to persons with low income and diverse ethnic backgrounds.

Challenge

Catholic Charities West Michigan needs their networked printers to be reliable workhorses and easy-to-operate for all their end users. On a daily basis, their employees require functionality that includes the ability to scan-to-email, print, copy, fax and scan to network folders. They have also looked to form a long-time relationship with their office technology provider. Due to their need to adhere to HIPPA compliance, they also needed a reliable and flexible shredding company to correctly dispose of sensitive paperwork and files.

Solution

Applied Imaging has supported Catholic Charities West Michigan for over 15 years and currently provides a fleet of Ricoh printers to the non-profit organization. According to their Information Technology Manager, when the printers are down, his people are down. However, he says he can’t remember the last time Catholic Charities West Michigan was in a down situation. More recently, they contracted with Applied Imaging’s destruction division, ShredHub, so they can properly dispose of documents. ShredHub made it convenient by having bins at each location and offering flexible pick-ups for shredding.

Benefits

  • Maximum employee productivity by eliminating printer downtime
  • Reliable Ricoh printers that are extremely user-friendly
  • Back-up I.T. support for any printer issues
  • Reduction in vendors by having ShredHub handle document destruction needs
  • Long-term relationship with a company that understands the needs of non-profits and heavily supports the communities they serve

Quote

“Applied Imaging is an integral part of our day-to-day business. They help us make things the way they need to be, streamlined and simplified for our end users. And it’s been just wonderful. I’m totally satisfied with Applied Imaging. I’m one of those people that is very loyal and working with Applied, to me, it’s a no-brainer to stay with somebody that is tried and true and knows our company. I tell people that if you’re looking for good support and somebody that can answer the call when needed, this should be your company.”

Geoffrey John, Information Technology Manager, Catholic Charities West Michigan

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