IT is our business. So you can mind your own.

We have over 8 years of experience in the industry and manage over 4,000 workstations and servers.  NetSmart Plus has the experience and power to have your back and will give you and your business peace of mind. When your network quits working, so does your staff. With NetSmart Plus, you’re one click or call away from help to swiftly resolve your IT issues.

What can NetSmart Plus do for your business? Almost anything.

24/7 User Support

If your key business functions rely on technology, you need to rely 24/7 on Remote Monitoring from NetSmart Plus.

  • 24/7 help desk support for base endpoint and application functionality
  • Line-of-business application ticket management support
  • VPN and remote access configuration and support

Network & Server Security

While the Internet is awesome, it’s also filled with threats like bots, hackers, and malware. Your current IT team simply doesn’t have the same level of experience monitoring and mitigating these risks that Network Security  and Data Protection from NetSmart Plus provides. When you rely on our toolset and team, you can relax and go about your business.

  • Monitoring drive utilization, performance and process monitoring, log files, unauthorized logons, and bandwidth utilization
  • Anti-virus outbreak alerts and definition update management
  • Patch management: weekly as patches are released
  • Firmware and driver updates: quarterly
  • Remediation of hardware and software issues

IT Consulting

Your business isn’t sitting still. Your department, division, and company have goals to reach. As your business grows, so do your IT requirements. With IT Consulting from NetSmart Plus, you can scale the services and support you need, effortlessly.

  • Develop IT Strategy for current operations and future planning
  • Scheduled review of system performance and utilization
  • Scheduled review of IT strategy roadmap
  • Virtual Chief Information Officer (vCIO) support

Budgeting and Planning

The Internet is as essential to your business as electricity. Like your electric bill, being able to plan for and manage your expenditures for hardware, software, and cloud-based services is equally important. With a Technology Assessment from NetSmart Plus, you will get scheduled reviews tailored to fit your company’s needs so you can improve the timing and effectiveness of your technology spend.

  • Review of current systems, processes, and costs associated with IT department
  • Cost effective planning and implementation based on customer’s needs
  • Annual strategic and budgetary review for IT needs

Mobile & Desktop Support

Remote working is on the rise and mobile support is necessary for business functions. NetSmart Plus has you covered if you’re in the office or working from a tablet or smartphone.

  • Monitoring utilization, performance and process monitoring, log files, unauthorized logons, and bandwidth utilization for laptops
  • Web protection content monitoring and filtering
  • Bring Your Own Device (BYOD) application and device control
  • Anti-virus outbreak alerts and definition update management
  • Patch management: weekly as patches are released
  • Firmware and driver updates for laptops: quarterly
  • Mobile OS updates to manage and update mobile devices
  • Remediation of hardware and software issues

Infrastructure

The backbone of your network stays running smoothly with the help of NetSmart Plus.

  • Network ethernet switch vLAN management and maintenance
  • Wireless network management and maintenance
  • Cable management and documentation
  • Firewall management and maintenance
  • Network topology and configuration documentation
  • Uninterruptible Power Supply (UPS) monitoring and management
  • Internet connectivity monitoring and management

Vendor Relations

When there are issues at your business, don’t waste your time calling vendor after vendor.  Make one call to NetSmart Plus – we’ll handle the rest for you and save you the headache!

  • Data and voice carrier liaison
  • Printing and imaging support liaison
  • Security: physical security support liaison
  • Line-of-business vendor support liaison
  • Application license and support renewals
  • Technology asset management

System Administration

There’s a big difference between a cost and an investment. If you understand that and see that your technology spend is an asset, not a liability, you’re probably a great candidate for IT Managed Services. At the end of the day, you rely on technology to improve the productivity and profitability of your operations. That’s where IT managed services from NetSmart Plus can deliver not just uptime, but value.

  • Backup monitoring and management
  • Email account management
  • Group policy and active directory management
  • Domain name management
  • Software licensing management
  • SPAM filtering management

Is your organization ready to outsource IT?

Honestly, not every business is. If your organization is considering managed IT services, there are several factors that you need to evaluate before making a decision with so much impact. The best place to begin is with a conversation. No hype, no sales pitch, just a candid discussion about the role that technology plays in your organization’s processes, priorities, and goals.

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