Ricoh Knowledge Base: SC 501, SC 502, SC 503, or SC 504 Error Messages

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At Applied Imaging, we get a lot of calls asking, “What do I do when my Ricoh copier has the error message ‘SC 501’ on it?”

To make it easier for everyone to get their machines up and running faster, we’ve added a Ricoh and Lanier Knowledge Base to our website that can help you fix this and many other problems.

To access it, click here or go to the Applied Imaging website, click on the Client Services heading from the menu, and click on “Ricoh and Lanier Knowledge Base.” Then choose your machine and select your problem from the list.

So, what do you do when your Ricoh copier has the SC 501, 502, 503, or 504 error message on it?

This error message indicates that there is a Lift Motor malfunction in one of the trays. The tray number is indicated by the error number: 501 is Tray 1, 502 is Tray 2, and so on. The tray with the error is also indicated by the spanner icon: L_B148_412

To fix it, here’s what you should do:

  1. Open the tray to its full extent
  2. Lift the front of the tray up to release it from the machine
  3. Remove the tray completely and place it on a level surface
  4. Check for jammed paper on the right side of the paper tray recess – remove misfed paper carefully to avoid leaving any fragments in the machine
  5. Return the tray to the machine and close it
  6. Switch off the machine at the red power switch
  7. Wait for five seconds then switch the machine back on again
  8. If the display continues to show the service code, please call the Applied Imaging Call Center.

Check out the Knowledge Base page here for this and other issues you may have with your Ricoh or Lanier machine.


Caitlin Cheevers

As Applied Imaging’s marketing manager, Caitlin serves as a communicator between our team and our current and prospective clients. She also focuses on social media strategies that allow us to effectively and professionally enhance our brand awareness. Caitlin graduated from Central Michigan University in 2013, where she studied journalism, public relations and marketing. Outside of work, Caitlin enjoys pursuing blogging, graphic design, traveling and coffee. Caitlin is also a big hockey aficionado! You can also find Caitlin on Google+.

  • CaraMosier

    For us the problem was that there was actually too much paper in the tray. We had to have it well under the fill line in order to not get that error.