Ricoh Service Excellence Certified Dealership
As Michigan’s largest Ricoh dealer, Applied Imaging understands the importance of providing their clients with superior technology and extraordinary service. Recently, Applied Imaging strengthened that longtime relationship with Ricoh when they were recognized as a Ricoh Service Excellence Certified Dealership for 2013.
This certification shows Applied Imaging’s alignment with Ricoh’s unwavering commitment to customer satisfaction through the utilization of an effective and innovative service team. To qualify for this certification dealerships are evaluated based on the following factors:
Aftermarket Supply Sales
Ricoh’s Services-Led Initiatives
Hardware, Solutions Training
All Relevant Industry Certifications
Service Organization Structure
Field Staff & Help Desk Productivity & Efficiency Measures
Customer Satisfaction Measures
Effective Utilization of Ricoh Resources
Business Plan / Process Improvement
Ricoh, one of the leaders in office imaging technology, production print solutions, document management systems, and IT services, understands the importance of providing a strong dealer network to their customers and is happy to recognize dealerships that have gone above and beyond to provide their local community with world-class Ricoh technology and unmatched customer service.